Last updated: 15 July 2024
This is the Privacy Statement of Accessible IJburg. To provide you with good service and to carry out our work as efficiently and effectively as possible, Accessible IJburg processes your personal data.
Accessible IJburg considers careful handling of your personal data to be of great importance. Your personal data is therefore carefully processed and secured by us. You can rest assured that your data at Accessible IJburg is safe and that we comply with the applicable legal rules.
Why does Accessible IJburg have a Privacy Statement?
In this Privacy Statement we have listed for you how we handle your personal data. In this Privacy Statement you can read which personal data we process about you, for what purposes, who may view your data, how we store your data, to whom we pass on your data and what influence you can exert on it. Your interests are our priority.
What are personal data?
Personal data is all data that can be traced back to a natural person. Personal data includes: your name, address, date of birth, telephone number and email address. We obtain this type of information from you, for example, if you fill out a form, send a letter or e-mail, or call us. When you visit the Accessible IJburg website, you also provide us with personal data in some cases.
When your personal data is shared with Accessible IJburg by yourself or a third party, we process it. The meaning of the term processing is broad and includes, among other things: collecting, storing, consulting, deleting, using and providing data to third parties.
What does this Privacy Statement apply to?
This Privacy Statement applies to all personal data that Accessible IJburg processes from you (in a fully or partially automated manner) in the context of its services.
Whose personal data does Accessible IJburg process?
We may process personal data of all persons with whom we have contact or who visit the Accessible IJburg website. These include residents who contact Accessible IJburg to receive information, advice or support. We also process personal data of contact persons of business customers and suppliers or business partners of Accessible IJburg.
What does Accessible IJburg use your personal data for?
Accessible IJburg may only process your personal data if we have a legal basis for doing so. The legal bases for processing your personal data are:
- your consent;
- the processing of your data is necessary for the execution of an agreement;
- the processing of your data is necessary to comply with a legal obligation;
- the processing of your data is necessary to combat a serious threat to your health; and
- the processing of your data is necessary in view of the interests of Accessible IJburg, where your interest does not prevail.
Accessible IJburg processes your personal data for efficient and effective business operations, in particular in the context of carrying out the following activities:
Resident contact log at address level
Sometimes Accessible IJburg supports residents by keeping a log of problems about the accessibility of residential complexes or public spaces. We record substantive information about the contact between residents and Accessible IJburg in an automated system. In addition to substantive information, we record your contact details: name, address, telephone number(s), e-mail address(es). We do not record contact information if the information is not necessary to do our work. If we exchange information about you with other organizations, for example your landlord or the municipality, to provide support on a matter submitted to us, we will only do this with your permission.
General contact form
You can contact Accessible IJburg via the contact form on our website www.accessibleijburg.com. The contact details that you enter there yourself (name, address, telephone number(s), e-mail address(es), short description of your question) The contact details that you provide (name, address, telephone number(s), e-mail address( sen) we only use to provide you with advice and store it in a well-secured database. This also applies to the substantive question you submit to us and the information you provide we take the regulations of the GDPR into account.
Register for meetings, newsletters, etc.
You can register via a form on the website, by e-mail or by telephone for meetings, newsletters, etc. that Accessible IJburg organises. We only use the contact details you provide (name, address, telephone number(s), e-mail address(es), and type of mailing list to be able to contact you for the stated purpose and are stored in a well-secured database. When we do this use external servers, we take the regulations of the GDPR into account.
Research and surveys
Accessible IJburg, together with residents’ groups and housing associations, conducts research into the support among residents for plans, among other things. Accessible IJburg receives the addresses of residents under which the investigation is carried out from the housing association. Accessible IJburg processes the data from the research and provides anonymous feedback to the clients.
How does Accessible IJburg handle your personal data?
Careful, safe and confidential. This is how we handle your personal data. Accessible IJburg has drawn up a policy document for this purpose.
Supervision of the processing of personal data
The rules on protecting your personal data are laid down in the Personal Data Protection Act, which from 25 May 2018 will be the General Data Protection Regulation. The Dutch Data Protection Authority (AP) ensures that this law is complied with.
If you believe that we do not comply with the provisions of this Privacy Statement or do not comply with them sufficiently, you have the right to file a complaint with the AP. The contact details of the AP are: Bezuidenhoutseweg 30, 2594 AV The Hague, 0900-2001201.
Security
To protect your privacy and the confidentiality of your data, Accessible IJburg takes appropriate technical and organizational measures. We take security measures to prevent misuse and unauthorized access to personal data.
Reporting incidents
If it unexpectedly turns out that something has gone wrong with the protection of your personal data, or we suspect that this is the case, we will report this to the AP. If the breach of your personal data may have adverse or adverse consequences for you, we will let you know as soon as possible.
Confidential
We assume that your data is always confidential in nature. Accessible IJburg is therefore obliged to maintain confidentiality. This also applies to third parties hired or otherwise appointed by Accessible IJburg to perform work. Persons charged with carrying out technical work on our systems are also bound to confidentiality. In short, anyone who has insight into your data is subject to a duty of confidentiality.
How long do we keep your data?
Accessible IJburg does not store your data for longer than is necessary for the purposes for which your data is processed and than is legally permitted. How long certain data is kept depends on the nature of the data and the purposes for which it is processed. The retention period can therefore differ per purpose.
Providing to third parties
We expressly do not provide your personal data to third parties, unless this is necessary in the context of the execution of the agreement, if this is legally required or if you have given us your permission to do so. Accessible IJburg may also be obliged to provide personal data on the basis of legislation or regulations, on the basis of a ruling by a competent court, or in the event of fraud or abuse. If that is the case, Accessible IJburg will cooperate.
Transfer of your data to countries outside the European Union
Accessible IJburg will not pass on your data to a company or branch in a country outside the European Union, unless a model agreement has been concluded or you have signed a statement in which you consent to the transfer.
Visit the Accessible IJburg website
When you visit our website, we register visit data with cookies. Below you can read what we use this data for.
What do we do with your IP address?
Everyone who uses the Internet has an IP address. Also if you use the internet with your mobile phone. You cannot use the internet without an IP address. Accessible IJburg will not trace the IP address to your person.
What do we do with your visitor data?
General visitor data is kept on the Accessible IJburg website, such as the most visited pages. With this information we can further optimize the layout on our website. This data can also be used to provide more targeted information on the site. This way we can further improve our services. We also register how visitors click through the Accessible IJburg website. This data is only used for statistical analyzes of visitor behavior.
What do we do with cookies?
We make use of cookies on this website. A cookie is a simple small file that is sent with pages from this website and stored by your browser on the hard drive of your computer. Our website does not use “tracking cookies”.
A cookie from the company Google is placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This company may provide this information to third parties if they are legally obliged to do so, or if third parties process the information on their behalf. We have no influence on this. The information they collect is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to and stored by Google on servers in the United States.
What are your rights?
When Accessible IJburg processes your personal data, you have certain rights under the applicable regulations. Your rights will be explained below.
We will inform you if we process your personal data
To process your data, Accessible IJburg provides you with information regarding our identity, the purposes for which and the ways in which we process your data, the rules that apply to it, the rights you have and how you can influence them. can exercise.
This information may be omitted if you are already aware of the processing of your data or if notification to you is impossible or requires a disproportionate effort for us.
Access to your data
Are you a user of Accessible IJburg and would you like to see which personal data of yours is known to us? Then you can use your ‘Right of access’. We request that you specifically indicate which personal data you would like to receive.
Right to rectification
You have the right to rectify data if your data is incorrect or incomplete. You also have the right to rectify the data if the data is not relevant to the purpose for which we process it, or if your data has been processed by us in violation of a legal requirement.
We will inform the third party(ies) who have received your data from us of any rectification, unless this is impossible or requires a disproportionate effort on our part.
Right to erasure
You also have the right to have certain data deleted. For example, when your data is no longer necessary for the purposes for which we received it, you object to the processing or when your data has been processed unlawfully by us. However, we cannot always delete all requested data, because we are (or may be) obliged to keep certain data about you.
Right to restriction of processing
You also have the right to restrict the processing of your data. The right to restriction means that we may not (temporarily) process or change your personal data. This is the case if you dispute the accuracy of the data, if you believe that the personal data are no longer necessary for the purposes or if you believe that the processing of your personal data by Accessible IJburg is unlawful.
Right to object
You can object to the processing of your personal data by Accessible IJburg if your personal data is used for purposes other than necessary for the execution of an agreement or necessary for compliance with a legal obligation. For example, if you do not want us to use your personal data to make you personal offers.
Right to data portability
If you have provided your personal data to us, you have the right to data portability in certain cases. This means that we will provide your data to you in a structured, common and machine-readable manner, when you request us to do so.
How can you exercise your rights?
If you wish to exercise your rights, you can contact us at any time using the contact details below, providing your name, address and telephone number. We will respond to your request within one month.
We ask you to identify yourself with a valid ID. This way we can check whether we provide the personal data to the correct person.
Excessive requests regarding the provision of information may be rejected by us. Excessive requests occur when, for example, you approach us more than average and necessary with requests for information.
About this privacy statement
Accessible IJburg may adjust this Privacy Statement. You can always find the most recent version at www.accessibleijburg.com .
Do you have questions or comments about our Privacy Statement? Please feel free to contact us: www.accessibleijburg.com/contact-form.